Error: Please enable cookies to log in to myHealth.

TERMS AND CONDITIONS OF USE


myHealth


Orthopaedic Institute for Children is pleased to offer patients the ability to view their medical information and interact with physicians' offices online by using myHealth. This web site, the mobile app and related services are subject to compliance with the terms and conditions set forth below. Please read the following information carefully.

For any medical emergency, call 911 or go to your nearest emergency room.

BY USING MYHEALTH, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE NOT ABLE TO USE MYHEALTH.

TERMS AND CONDITIONS

1. myHealth Capabilities

Orthopaedic Institute for Children provides myHealth to allow Orthopaedic Institute for Children and UCLA Health patients and appointed patient representatives to view health-related information, communicate with Orthopaedic Institute for Children and UCLA Health practitioners and staff, and arrange for clinical and health plan services, and access additional services.

The information provided on myHealth is not a substitute for the advice of a personal physician or other qualified healthcare professional. Always seek the advice of a physician or other qualified healthcare professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on myHealth.

For urgent questions, please call your doctor's office.

2. Electronic Communications

All communications between you and your care team using myHealth are carried over a secure, encrypted connection directly into the electronic medical record. While you may receive internet e-mail messages notifying you of new messages in your myHealth Inbox, these e-mails will not contain any confidential medical information.

Messages that you send via myHealth will become part of your permanent legal medical record. Once a message is made part of your permanent medical record, it will be accessible to current and future care provider(s) and staff members at Orthopaedic Institute for Children who are appropriately involved in your care.

Your health care provider may choose to select an associate(s) to help manage and respond to your electronic messages on myHealth. These may include nursing or other administrative staff who review messages sent via myHealth and either respond or route the message to the health care provider. Use of myHealth secure messaging may not be appropriate if the message includes sensitive information that you would only wish to discuss directly with your provider.

Orthopaedic Institute for Children will make its best effort to provide a timely response to electronic inquiries or other communication submitted through myHealth. In some cases, staff may not be immediately available, so you should allow at least two (2) business days for a response. Emergency matters requiring immediate attention should not be submitted through myHealth.

With respect to any electronic communications sent through myHealth, Orthopaedic Institute for Children is only able to respond to such communications based on the information provided by the patient. If insufficient information is provided, Orthopaedic Institute for Children will be unable to provide accurate and reliable services.

3. Eligibility to Use myHealth

Two requirements must be met for a patient to be eligible to use myHealth. First, a patient must be twelve (12) years of age or older. A minor under the age of 12 years may not establish a myHealth account. Second, a patient must be an active patient of Orthopaedic Institute for Children healthcare provider.

4. Access to Family Health Information on myHealth

A. Adults 18 years of age or older

Adult patients age 18 years of age or older, may grant proxy access to any adult by submitting the appropriate form.

B. Minors Between the Ages of 12 and 17

California State law and Federal law prohibits a parent or legal guardian from accessing certain types of medical information about a minor age 12 or older without the specific consent of the minor. Due to these legal requirements, full access to myHealth is available for patients between the ages of 12 and 17, but only limited access is available to the patient's parents or legal guardians.

C. Minors Under Age 12

Only parents or legal guardians of minor children under the age of 12 may request access to the minor child's information available through myHealth. In such cases, the party requesting access must demonstrate the legal right to that access.

If you have been granted access to a minor patient's record on myHealth and your legal relationship with the patient changes, you must inform Orthopaedic Institute for Children immediately. Please call Health Information Management Services (HIMS). Orthopaedic Institute for Children reserves the right to revoke access to a patient's myHealth record at any time for any reason.

5. User Participation in myHealth

Although myHealth displays certain information from your health record, it does not necessarily display all information found in your medical record. If you think that your health information displayed in myHealth is inaccurate, you can request that Orthopaedic Institute for Children amend your myHealth by messaging your provider(s) within myHealth.

To request a complete copy of your medical records, please contact: Health Information Management Services (HIMS).

You agree that you will not upload or transmit any communications or content of any type (including secure messaging) that may infringe upon, misappropriated, or violate any rights of any party. In consideration of being allowed to use myHealth, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  • Signing on as or pretending to be another person
  • Using secure messaging for any purpose in violation of local, state, national, or international laws or posted Orthopaedic Institute for Children policies
  • Transmitting material that infringes or violates the intellectual property rights of others or the privacy or publicity rights of others
  • Transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including Orthopaedic Institute for Children personnel) or entity as determined by Orthopaedic Institute for Children in its sole discretion
  • Using interactive services in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
  • Collecting information about others, including e-mail addresses
  • Intentionally distributing viruses or other harmful computer code
  • Misuse or abuse of myHealth features that disrupt ambulatory practice operations.

Orthopaedic Institute for Children expressly reserves the right, in its sole discretion, to terminate or limit a user's account due to act delineated above, any other act that would constitue a violation of these Terms and Conditions, or at the discretion of the patient's physician or practice manager. Orthopaedic Institute for Children may limit a user's myHealth account by enabling "view only" access or terminating access to interactive services and/or any or all other areas of myHealth.

      1. Appeal Process: Patients may appeal the MyChart view only Process through submitting an e-mail to myUCLAhealth@mednet.ucla.edu. A member of the myUCLAhealth support team will contact the patient and the request will be reviewed by the UCLA Health Office of the Patient Experience.
      2. Proxy Access:Patients serving as proxy to a family member or loved one risk losing access to their account if assigned MyChart View Only Access.
      3. MyChart Central: Patients utilizing MyChart Central and managing their care at other health systems, will not be impacted by MyChart View Only Access.

You may deactivate your MyHealth account at any time. To deactivate your myHealth account, please contact your physician's practice or contact Health Information Management Services (HIMS). Your myHealth account will automatically be deactivated upon death.

6. Customer Service Information

If you need information regarding your use of myHealth or technical assistance regarding your myHealth account, please contact myuclahealth@mednet.ucla.edu or call (855) 364-7052. .

7. Security and Confidentiality

Orthopaedic Institute for Children is committed to protecting the confidentiality of your medical information. Any personal information you submit or that is maintained on myHealth is governed by Orthopaedic Institute for Children's privacy and security practices. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. Orthopaedic Institute for Children has taken steps to make myHealth secure against unauthorized access and use. This web site uses encryption software. While Orthopaedic Institute for Children uses state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information. When using myHealth, information will be transmitted over a medium that is beyond the control of Orthopaedic Institute for Children and its contractors. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USER OF THIS SERVICE.

Orthopaedic Institute for Children affords the same degree of confidentiality to medical information stored on myHealth as is given to information stored by Orthopaedic Institute for Children in any other medium. Orthopaedic Institute for Children limits employees' access and ability to enter or view health information based upon their role in your care. Orthopaedic Institute for Children has taken steps to make sure all health information received from online visitors is as secure as reasonably possible against unauthorized use, access or disclosure.

Orthopaedic Institute for Children and many other organizations and individuals such as physicians, hospitals and health plans are required by law to keep your health information private and confidential. If you have authorized the disclosure of your health information or your family's health information to someone who is not legally required to keep it private and confidential, it may no longer be protected by state or federal privacy and confidentiality laws.

Your privacy is important to us. Orthopaedic Institute for Children will use your confidential medical information in order to provide you health care services. Orthopaedic Institute for Children takes many precautions to maintain your confidential medical information in confidence and will not deliberately disclose any information regarding you to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. All messages sent and received within myHealth that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records.

8. Passwords

Orthopaedic Institute for Children has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your Orthopaedic Institute for Children online password or account or to your information available in the myHealth mobile app, if installed on your device(s). It is your sole responsibility to (1) control the disclosure and use of your activation codes, username and password; (2) authorize, monitor and control access to and use of your myHealth account and password; (3) promptly change your password in myHealth is it has been compromised; and (4) promptly inform the Health Information Management department at Orthopaedic Institute for Children of any need to deactivate a password. Orthopaedic Institute for Children recommends that you change your password on a regular basis.

If you need technical assistance regarding your myHealth account, please contact myUCLAhealth@mednet.ucla.edu or call (855) 364-7052.

9. Disclaimer

I UNDERSTAND THAT ORTHOPAEDIC INSTITUTE FOR CHILDREN TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MYHEALTH. I UNDERSTAND THAT MYHEALTH MAY NOT BE AVAILABLE TO ME AT ALL TIMES DUE TO SYSTEM FAILURES, BACK-UP PROCEDURES, MAINTENANCE, OR OTHER CAUSES. ACCESS IS PROVIDED ON AN "AS-IS, AS-AVAILABLE" BASIS AND ORTHOPAEDIC INSTITUTE FOR CHILDREN DOES NOT GUARANTEE THAT I WILL BE ABLE TO ACCESS MYHEALTH AT ANY PARTICULAR TIME. DURING TIMES WHEN MYHEALTH IS UNAVAILABLE, OTHER COMMUNICATION METHODS (E.G., TELEPHONE) SHOULD BE USED TO CONTACT MY CARE PROVIDER.

MYHEALTH, ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. I ASSUME TOTAL RESPONSIBILITY AND RISK FOR MY USE OF MYHEALTH, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEB SITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ORTHOPAEDIC INSTITUTE FOR CHILDREN OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON MYHEALTH DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY ORTHOPAEDIC INSTITUTE FOR CHILDREN UNLESS SPECIFICALLY STATED OTHERWISE.

10. Limitation of Liability; Choice of Law

MYHEALTH, ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. I ASSUME TOTAL RESPONSIBILITY AND RISK FOR MY USE OF MYHEALTH, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEB SITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ORTHOPAEDIC INSTITUTE FOR CHILDREN OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON MYHEALTH DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY ORTOPAEDIC INSTITUTE FOR CHILDREN UNLESS SPECIFICALLY STATED OTHERWISE.

11. Copyrights

Except as otherwise indicated, all content on myHealth, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of Orthopaedic Institute for Children or its licensors and is protected by United States and international copyright laws. Orthopaedic Institute for Children allows you to view or download a single copy of the material on myHealth solely for your personal, noncommercial use.

The compilation of all content on myHealth is the exclusive property of Orthopaedic Institute for Children and is protected by United States and international copyright laws. Unless specifically authorized in writing by Orthopaedic Institute for Children, any use of these materials, or of any materials contributed to myHealth by entities other than Orthopaedic Institute for Children, on any other Web site or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by Orthopaedic Institute for Children. Content and features are subject to change or termination without notice in the editorial discretion of Orthopaedic Institute for Children.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on myHealth infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

In accordance with the DMCA, Orthopaedic Institute for Children has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent found here: http://www.ucla.edu/terms-of-use/dmca

Please note: If you materially misrepresent that online material, product, or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys' fees) and could be subject to criminal prosecution for perjury. We suggest that you consult your legal advisor before filing a notice or counter-notice.

12. Trademarks and Service Marks

Use of the Orthopaedic Institute for Children name without authorization is prohibited by California law. Other proprietary marks of Orthopaedic Institute for Children or third parties may be designated as such from time to time on myHealth through use of the TM, SM, or ® symbols. Users of myHealth are not authorized to make any use of the name, marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by Orthopaedic Institute for Children or the applicable third party. Nothing on this web site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this website without the express written permission of Orthopaedic Institute for Children or the third party that may own the trademark, service mark or logo.

Orthopaedic Institute for Children grants a limited license to each user to make personal use only of this web site and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the web site and the associated services, making any derivative of the web site or the associated services, the collection and use of user e-mail addresses or other users information, including, without limitation, health information or any data extraction or data mining whatsoever.

13. Accuracy and Integrity of Information

Although Orthopaedic Institute for Children attempts to ensure the integrity of this web site, it makes no guarantees whatsoever as to the correctness or accuracy of the web site. It is possible that the web site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform Orthopaedic Institute for Children so that it can be corrected. Information contained on the web site may be changed or updated without notice.

14. Links to Other Sites

Orthopaedic Institute for Children makes no representations whatsoever about any other non-Orthopaedic Institute for Children web site that you may access through this web site. When you access a non-Orthopaedic Institute for Children web site, please be advised that it is independent from Orthopaedic Institute for Children, and that Orthopaedic Institute for Children has no control over the content on that web site. Orthopaedic Institute for Children does not endorse or accept any responsibility for the content or use of any other linked web site. If you decide to access any third party web sites linked to this web site, you do so entirely at your own risk.